Voice Mail

    1.) How do I set up voicemail for the first time?
            a.) From your wireless phone, call *86(*VM). Press the # key to interrupt the system greeting and follow the prompts.

    2.) I forgot my voicemail password. How do I reset it?
            a.) Please contact us and we can reset the password for you.

Handset Warranty 

    1.) What if any warranty do I have on equipment purchased at Wireless Mike’s?

a.) Cellular handsets, PDAs and advanced data devices are covered under a 1 year manufacturers warranty, effective for the original customer from the original date of purchase.

Insurance 

    1.) How do I contact the Asurion wireless insurance provider?  

           a.)  To file a claim, or for more information about wireless phone protection (insurance) visit phoneclaim.com or call 888-881-2622 

Billing

    1.) Can I pay my bill in store?

            a.) The easiest way to pay your bill by using a check or credit card is by calling #768 from your cell phone and following the prompts.  Payments are processed immediately. You can also make a payment in store if you are paying with cash.

    2.) How can I find out my current balance?

            a.) Just call #225 from your cell phone to receive a text message of your current balance. You may also access My Account online at verizonwireless.com for more detail about your current balance and minutes used.

   3.)  How do I contact Verizon Wireless customer service?

            a.) We try to handle every issue in our store.(Locations link) If there is an issue that cannot be resolved at a Wireless Mike’s location, you may contact Verizon Wireless customer service at *611 from your cell phone, 800-922-0204 from a landline, or verizonwireless.com